Useful Information

Binder Ring Format Guide

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About our online shop

Online shopping is safe and easy. When you see what you want to order just click on the "buy now" button. The item will be added to your shopping basket and you will see a confirmation screen where you can alter the quantity ordered (with an option to cancel it) and see the rest of your order. From here you can Checkout to complete the transaction or Continue Shopping. It is as simple as that!

The next screen will ask you for your name, contact details and delivery address. It will also require you to specify the ring format you require. There is space there to type special instructions; for example to give your company's order number or if you require two different ring formats.

Order Acknowledgement

We will send you an automatic acknowledgement of your order immediately. Most goods will normally be shipped within 2 working days. If there is any delay in completing your order we will send you an email giving details within 3 working days. Please allow five working days for delivery, longer at peak mailing times such as Christmas. We shall be closed between Christmas and the New Year, all orders placed during that period will be processed upon our return as quickly as we can.

Payment

Pay by credit card, cheque or company account.

Credit and Debit cards are processed using a secure (SSL - Secure Sockers Layer) server. If you prefer, you can telephone your credit card details to the sales team separately. Please add a note to the message section of the checkout screen confirming this and quote your order reference when calling us. We are unable to accept American Express or Diners Club cards.

Cheque Simply print out the final order screen from 'View Shopping Basket' and send it to us by post with your cheque at the address shown on the contact screen. Please make cheque's payable to "Cambridge Printers Ltd" and crossed account payee. Please write your address on the reverse of the cheque.

On Account: If you have previously opened an account with us simply quote the number in the ordering screen. If you would like to open an account please contact us.

Privacy

We never sell or pass on any of the names that we hold in our database. We may contact you very occasionally regarding training courses, with special offers or reminders to renew your organiser. If you do not wish to be notified in this way please let us know beforehand or opt out of the e-mails using the "unsubscribe" option.

VAT

Prices shown alongside products exclude VAT. To see the total cost with VAT added please click on 'View Shopping Basket'. The VAT figures shown on the checkout screen and on our automated email confirmation are those applicable to UK deliveries and are charged at the VAT rate applicable on the date of ordering. For orders that require delivery outside the UK the actual cost will be confirmed by email before despatch.

If you are a company within the EU but outside the UK and are registered for VAT please give your registration number on the checkout screen and VAT will not be charged.

UK Delivery Charges

Small packets containing stationery-only or small accessories are sent by first class post.

Larger items, including Refill Packs, Systems, Binders and most accessories are sent by overnight courier and will need a signature on delivery.

If no-one will be available to receive the parcel on delivery please let us know in advance so that we can make special arrangements.

Orders up to 5kg are charged shipping at standard rates as shown below.

To see the actual cost of shipping, plus VAT charges where applicable, select your shipping zone from the drop down list on the checkout page and then click on Recalculate.

UK Postage & Packing Costs:

Up to 250g: 2.50 + VAT
250g to 500g: 3.50 + VAT
500g to 1kg: 5.00 + VAT
1kg to 1.5kg: 7.50 + VAT
1.5kg - 2kg: 8.75 + VAT
Above 2kg: 10.75 + VAT by courier
Overnight courier is available for all orders charged at £10.75 + VAT.

International Delivery Charges

International shipping is charged at cost + £2.50 packing.

Our web site shows the approximate cost for shipping to most parts of the world. When entering your order click on the drop down list to select your shipping zone and then click on Recalculate to see the estimated cost and whether VAT is chargeable for your region.

For orders outside the EU and all orders over 2kg we will confirm the actual shipping cost by email prior to despatch.

International consignments

Larger International orders to EU countries are sent by road using a three day service.

Smaller International orders to EU countries and orders outside the EU are usually sent by Air Parcel Post and are 3 - 5 days in transit. Express International Service is available on request, at additional cost.

Status information available:

Confirmation of despatch or proposed despatch date. Online tracking from point of collection to receipt by export agency. Local delivery status information overseas varies with country.